Frequently Asked Questions
Everything you need to know about our rugged apparel and heritage gear.
What is the Filson Lifetime Guarantee?
We stand behind every item we make. Our products are guaranteed against failure or damage in its intended usage for the life of the product.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns of unused, unwashed items in their original packaging within 30 days of purchase for a full refund.
How should I care for my Tin Cloth and Rugged Twill products?
Do not wash or dry clean. Brush or wipe clean with a damp cloth and re-wax as needed to maintain maximum water resistance.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment options through Klarna or Affirm.